Maryland Patient Safety Center

Please complete this form if you are interested in learning more.

The PFACQS® Program

The PFACQS® Program, has been designed to help organizations take their patient and family engagement strategies to the next level with a focus on improving outcomes, reducing costs, promoting transparency and reinforcing staff joy and meaning in healthcare work.  While many health care systems have invested in patient and family advisory councils to ensure patient-centered care and patient satisfaction, very few have recognized the full potential of these councils to improve core quality and safety measures as well as operational and financial performance.

Elevating and Sustaining Patient and Family Advisory Councils for Quality and Safety (PFACQS®)

The PFACQS® program consists of two workshops: An Assessment and Planning workshop followed by a Building and Action workshop. After going through the on-site training workshops, your organization will have the tools and strategies necessary to:

  • Quickly assess and prioritize patient and family engagement activities and opportunities
  • Provide governance and orient the C-Suite to the PFACQS® model
  • Form a PFACQS® Steering Committee or Project Team
  • Develop and manage charters, covenants and conflict of interest disclosures
  • Effectively recruit, train and retain PFACQS® members
  • Execute PFACQS® projects directly tied to quality and safety outcome measures
  • Promote, market and track PFACQS® impact and results
The PFACQS® Program is in collaboration with the Center for Engaging Patients as Partners at the MedStar Institute for Quality and Safety, under the direction of Center Director, Armando Nahum.
Additional information can be found in our PFACQS® Program Brochure & The Road to Success
The Joint Commission Journal on Quality and Safety: Lessons Learned from a Systems Approach to Patient and Family Engagement
Play Video

Exploring the Role of PFACs in a COVID-Shaped World

May 6, 2021    I   10:00 – 11:00 AM

How is your organization preparing for post-vaccination opportunities and challenges and what role will your PFAC play in this “new normal”?  Hear from Marty Hatlie, Director of the MedStar Institute for Quality and Safety (MIQS), Armando Nahum, nationally known patient advocate and Director of the Center for Engaging Patients as Partners at MIQS, and a panel of experts as they explore innovative ideas on deploying your PFAC to address:

• Post-COVID patient transformation of care
• The needs of the long-haul COVID patient
• The shift to Tele-health
• Behavioral healthcare needs exacerbated by COVID-related stressors
• Visitations policies
• Delayed diagnosis with reluctance to seek care


VIEW RECORDING (Passcode: n#acf5vQ)