Maryland Patient Safety Center

Exploring the Role of PFACs in a COVID-Shaped World

May 6, 2021    I   10:00 – 11:00 AM

How is your organization preparing for post-vaccination opportunities and challenges and what role will your PFAC play in this “new normal”?  Hear from Marty Hatlie, Director of the MedStar Institute for Quality and Safety (MIQS), Armando Nahum, nationally known patient advocate and Director of the Center for Engaging Patients as Partners at MIQS, and a panel of experts as they explore innovative ideas on deploying your PFAC to address:

• Post-COVID patient transformation of care
• The needs of the long-haul COVID patient
• The shift to Tele-health
• Behavioral healthcare needs exacerbated by COVID-related stressors
• Visitations policies
• Delayed diagnosis with reluctance to seek care


VIEW RECORDING (Passcode: n#acf5vQ)


COVID-19 Vaccine Acceptance Among Communities of Color

Webinar series presented by:

Nicole Rochester, M.D.
CEO, Your GPS Doc, LLC

Members of Black and Latinx communities are significantly less likely to consent to vaccination, despite being disproportionately impacted by COVID-19. During this series of webinars, Dr. Rochester provided an overview of systemic racism and bias in healthcare and how these contribute to medical mistrust and vaccine hesitancy in Black and brown communities. She reviewed existing survey data regarding vaccine wariness and shared additional insight gained through in-depth conversations with community representatives. Participants were introduced to strategies for addressing and mitigating vaccine hesitancy in their workforce and in the broader community.

Vaccine Hesitancy in Communities of Color:  How we got here and the path forward
January 21, 2021 Webinar Recording (Passcode J7e4bR.c)
Resource Guide
Strategies to Improve Vaccine Acceptance Among Healthcare Workers of Color
February 4, 2021 Webinar Recording (Passcode s6e*9ZaX)
Resource Guide
Strategies to Improve Vaccine Acceptance In Communities of Color: The value of partnership
March 18, 2021 Webinar Recording (Passcode .aLVp5^u)
Resource Guide
Strategies to Improve Vaccine Acceptance Among Long Term Care Workers of Color
June 15, 2021 Webinar Recording (Passcode guX3%GL+)
Resource Guide


Wellbeing In Time of Crisis

FREE resources for healthcare workers through COVID-19

The COVID-19 pandemic is creating an unprecedented threat to the wellbeing and resilience of health care workers around the globe. The scale and scope of that threat is unparalleled in modern history. Virtually every worker of every job description can be affected, ranging from doctors and nurses delivering direct patient care, to less visible professionals delivering in the pharmacy and microbiology lab, to still less visible workers providing basic essential services like transport, laundry and security.

To preserve well-being and resilience at the individual and organizational level, it is imperative that we provide the necessary support to our colleagues and workers. Over the last nine years the RISE (Resilience in Stressful Events) program has provided psychological first aid and emotional support to hospital workers at the Johns Hopkins Hospital. That service has been delivered by a multidisciplinary team of volunteers who provide peer support on a 24-hour basis to individuals and groups in need. In recent weeks, the team has delivered support proactively to units across the hospital where stress and needs were greatest. Our peer-supporters have been trained in psychological first aid and emotional support based on the curriculum provided in this manual. In collaboration with the Maryland Patient Safety Center (MPSC), approximately 50 additional health care organizations across the US have adopted RISE, based in part on these materials. We hope that this volume is useful to you in supporting your staff and one another during the historic crisis that confronts us all now.

To request a COMPLIMENTARY copy of the

Caring for the Caregiver: Peer Support in the Midst of a Crisis 

Please email Anna Koerbel, Manager of Business Development, Maryland Patient Safety Center:

Patient and Family Engagement During COVID-19

May 8, 2020 Webinar Recording

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